Security and Trust
Planning runs on the data you guard hardest, from cost curves to supplier terms. DemandLabs gives your security team the controls to sign off.
Controls in the Architecture
Isolation and lineage are built into the platform, so they hold in each tenant. Directory sync and 24/7 support come with the Enterprise tier and above.
Identity and Access
Single sign-on and SCIM provisioning against your directory, with row-level permissions that follow the plan.
Tenant Isolation
Planning data is stored and processed in the region you pick at contract time, in a tenant of its own.
Model Isolation
Each customer's models train on that customer's data alone, so your demand history and supplier terms shape your forecasts only.
Audit and Lineage
Each action is logged and can be reversed. Any number traces back to its input and the person who moved it.
Agent Guardrails
Agents act inside the limits you set and escalate to a planner when judgment is needed.
Support
Enterprise and Autonomous tiers include 24/7 support.
The Path Your Data Takes
Data passes the same five stages each night. Each stage is instrumented, so the origin of any number is one query away.
Ingest
- Streaming ingest
- Entity resolution
- External signals
- Data quality scoring
Isolate
- Dedicated tenant
- Regional residency
- Encrypted in transit
- Encrypted at rest
Model
- Per-customer training
- Backtests
- Version lineage
Decide
- Guardrails
- Approvals
- Audit log
- Reversible actions
Publish
- ERP write-back
- REST and GraphQL
- EDI and AS2
- Scheduled exports
Your Tenant in Your Region
Pick US, EU or APAC residency at contract time. Models train in-region on your data only.
United States
Tenant data is stored and processed in-region, with support in US hours.
European Union
Tenant data is stored and processed in-region under GDPR terms, with support in EU hours.
Asia Pacific
Tenant data is stored and processed in-region, with support in APAC hours.
Sub-processor Register
The register names each party that can touch tenant data, with its purpose and region. It ships with the security pack under NDA.
Security Pack
Ask for the security pack and the data processing terms at support@demandlabs.io.
Responsible AI
The policy covers how agents are governed and where autonomy stops.
Read the Responsible AI policyBring Your Security Team
A walkthrough of the controls with the people who built them.